AutomotiveDNA.com Terms and Conditions

AutomotiveDNA.com accepts the following Payment Methods:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Wire Transfer, Prepaid Company Check, Personal Check, Cashier Check or Money Order

Sales Tax

Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within Delaware will be charged the applicable sales tax if any are applicable.

Returns

Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No refund on electrical items, special orders (which includes all part numbers that apply to vehicles 15 years old or older) or items over 14 days old and no returns without an RGA (Returned Goods Authorization)#. Manufacturer's warranty ONLY.

Restocking Fee

A 20% restocking fee will be applied to all non-defective returns that are not considered special order (a 50% restocking fee applies to products considered special order and it has been determined that all manufacturers or suppliers in the distribution chain are willing to accept the return). Shipping charges are non-refundable.

Change Orders

You may request a change to your order, provided your order has NOT already been processed and shipped. Please call 800-853-3599 during business hours to change your order.

Security

Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.